Topics related to pre-orders can be found About our pre-orders from the page
Information about our deliveries
Can't find what you're looking for? - Special orders
Show Room - pickup - pop up store
General questions
Q: Finland's general VAT increased at the beginning of September 2024, will the price of my pre-order increase?
A: It won't increase! The amount of tax paid of the price will of course increase, but we at Finanime will automatically recalculate the VAT portion to the tax authorities and as a company we will pay the increased VAT on behalf of our customers out of our own share (^v^) So even in such a case there will be no unexpected additional costs for our customers!
Q: Why is Finanime no longer on the Good Smile Company Partner Shop list?
A: The Good Smile Company has revamped its Partner Shop programme in Europe and all local operators that were previously part of the programme have been removed from the list. The new programme is still taking shape, but despite the change we will continue to work closely with the GSC as before.
Q: What does Finanime have in stock?
A: Finanime offers products from Alter - Alphamax - Banpresto - Benelic - BINDing - Broccoli - Bushiroad - COSPA - Daiki Kougyo - FREEing - FuRyu - Good Smile Company - Kaitendoh - Kotobukiya - Max Factory - Medicos Entertainment - Myethos - Native - Phat! - Ques Q - Rocket Boy - Sakami - Sega - Square Enix - Taito - Wing - just to name a few. We receive products from manufacturers through an authorised and controlled supply chain
Q: Why are some products password protected?
A: These products are reserved for special orders and the product page is locked for use by the ordering customer to complete the order. The product page will later open for free browsing in the case of a product that will be sold to the general public at a later date, in some cases the order is private and the order page will be deleted when it is no longer used.
Q: Why is PayPal not always available at checkout?
A: Paypal's terms of use impose restrictions on product groups that can be paid for using the service, the agreement applies and prohibits in practice e.g. payment of all our R18 materials using PayPal. That is why we have had to turn off PayPal if there is a single R18 product in the cart.
Q: Where do the mascot girls on the site come from?
A: Finanimen oman kuvituksen piirtävät taiteilijanimiä ”KahoOkashii”, ”Kei Takahashi” sekä ”Nez-Box” käyttävät taiteilijaystävämme. Maskottimme ovat Finanimen asukkeja ja omiamme, heitä saa toki halutessaan pyytää omalle koneelleen tilapäisesti vierailemaan yksityiskäyttöön, mutta muunlainen käyttö, julkaisu ja kopiointi on luonnollisesti kielletty – kaikki oikeudet pidätetään, kuten alapalkissa todetaan.
Q: Why order through Finanime at all and not directly yourself?
A: When ordering from abroad, there are sometimes doubts, such as whether the supplier is reliable? Is the ordered product sure to be genuine and licensed? Damage may occur during transport and it may be difficult to make a complaint abroad. Goods ordered from outside the EU must be cleared through customs with taxes.
Tässä yhteydessä on hyvä korostaa että pelkkä ”proxyaminen” itsessään ei ole meillä kuitenkaan ydinliiketoimintaa joten kannattaa aina huolellisesti vertailla ja tarkistaa onko Japanilaisella kaupalla luotettava proxypalvelu tarjota, se tulee yleensä edullisemmaksi koska heidän liiketoimintansa on vain ja ainoastaan sen ympärille rakennettu ja kustannukset optimoitu. Japanilaisen proxyn kautta tilatessa tietysti silloin tilaaja on itse myös maahantuoja ja vastaa ja kantaa kaikki siihen liittyvät riskit, kotimainen kuluttajansuoja on kuitenkin samalla varsin vahva vakuutus.
It is also possible that through us you will find collectibles that are otherwise difficult - if not impossible - to find in Finland. Take advantage of our experience and contacts according to your needs!
We order the product in Finland for you, take care of tax and customs formalities and ensure authenticity and, if necessary, complain about any defects or damage that occurred during transport.
For cost reasons, we generally avoid separate orders for individual products, but accumulate orders for monthly deliveries. Mention it separately if you want your order to be shipped immediately - however, please note that this is likely to increase shipping costs.
Condition ranks of opened / used products explained:
- A : Like new, all parts are included. The sealing tape of the box is usually opened, the box is intact
- B : The general appearance is flawless, but on closer inspection there are normal signs of wear.
- C : Significant damage, discoloration / missing parts or defects. We aim to specify the defects or deficiencies in the description
The condition ranks* of the boxes follow the same guidelines:
- A : Brand new, intact - there may be some surface scratches caused by e.g. moving the box on the shelf
- B : General appearance intact, some scratches / wear or small dents may occur
- C : Significant damage, clearly damaged
* New product boxes may also be damaged
Scale; “The bigger the latter number, the smaller the figure”.
- The most common scales of the figures are: 1/4, 1/6, 1/7, 1/8, 1/10 and 1/12.
The scale gives an indication of the size of the figure and affects the presence of the figure, so it has a lot to do with the presentation - figures of different scales side by side often seem to be simply “different pairs”. There is little difference in detail nowadays, 1/8 may sometimes seem even more detailed than 1/6 (even if it isn’t), in a smaller figure all the same details are in a smaller area. At the same time, however, keep in mind that the actual physical size of a figure always depends not only on scale but also on the original character, the base, and to some extent the position. Indeed, scale is usually mostly a matter of taste and is less of a problem, especially if the figures do not all need to be placed close together on the same level.
Have we succeeded or was there anything left to think about?
Our other readers may also be pondering the same questions or annoying our mistakes you have noticed! Let us know your thoughts, this is how we can grow better. You can also ask questions or comments related to our online store or products, and if you leave an email address, we will get back to you as soon as possible. And of course we welcome both twigs and roses!
Information about our deliveries
Statutory and general conditions for our deliveries can be found Terms of Services, but on this page we aim to gather useful information about our policies and answer frequently asked questions.
For orders over 20 euros, postage is free! For orders under 20 euro we have to charge a delivery fee of 2,90 euro (for more information see on our current affairs).
Q: I pre-ordered the product but my address may change before my order is available - how can I redirect my order to a new address?
A: The easiest way to change your address is to reply directly to the system order confirmation message - or, if it's not available, send us a message from the pre-ordered email to asiakaspalvelu@finanime.fi mentioning the order number (s). Therefore, it is not necessary to send a separate message for all advances in case of a change of permanent address, we will update the new address for all open advances connected to the same e-mail address / customer account. If necessary, we can resend the system order confirmation message.
The address can be updated in the system even at short notice and will be guaranteed in time until the order is processed (the system will send an automatic message when the order is processed). After that, we may no longer be able to change the delivery address, we will try to check the communication once again just before the day's orders leave the Post, but due to schedules this is not always possible and we do not recommend leaving a notice for this last drop…
K: Why are some shipments delivered directly to your home instead of at the pick-up point?
A: We also use Post's small parcel service for our deliveries, these parcels are delivered to the delivery address in connection with the daily delivery, so there is no need to go to a pick-up/service point to collect the order.
From 1.6.2024 we will be able to stop using letter mail completely and all our deliveries will have a tracking code!
Transportation according to the postal supplementary service price list
Below are the prices of some of the most commonly used additional services
| Cash on delivery | 7,50 € For orders over €350, Finanime will pay the extra postage for you! |
| Home delivery | € 4.90 - € 10.90 depending on the size of the package and the delivery address (in large cities, Post pricing is cheaper). Exceptionally large or heavy shipments are calculated on a case-by-case basis. |
| Small package | 3,50 € The small package is an alternative to envelope ordering (can be shipped in the mailbox, max 3 kg shipment, also includes tracking). |
If you want additional postal services for your order, such as home delivery or tracking by post, please mark the matter in the order details and we will consider the cheapest option and send you a payment link according to the price list above. The list is not exhaustive, other additional services are available (fragile, warm transport, etc.) according to Posti's own price list.
Q: What does e-commerce mean “available”? What are the delivery times?
A: Available products without any other markings in the product description (such as “Coming soon" or "Pre-order”) Are always immediately available in our own warehouse in Finland, so the order can be processed & mailed within two working days at the latest. In the case of a product to be ordered separately from the supplier's warehouse, which we do not have immediately in our own warehouse, we will always mark it clearly; thus, the part considering the pre-order / order product can prepare for a longer delivery time than normal. However, if we have inadvertently left room for interpretation, we will always be happy to answer your inquiries!
International Deliveries
Q: I'm ordering from outside of Finland, is it possible to combine several orders and save in shipping? Will the shipping rates be adjusted when orders are combined?
A: Yes, it is possible to combine orders that are released simultaneously! Our pre-order mechanism is currently limited in its functionality and always applies the full extra shipping cost for each pre-order / order as they cannot be combined automatically on check-out. We'll correct the rates in the case of combined orders and refund the extra costs. Please contact us with requests to combine orders outside of Finland and we will calculate the correct rate for the shipping.
Q: What are your delivery prices?
| Area 1: Suomi (Finland) | Delivery costs are included in the prices / Delivery is included in the price |
| Area 2: Sweden (SE), Denmark (DK) | 3,90 € |
| Area 3: Latvia (LV), Lithuania (LT), Estonia (EE) | 6,90 € |
| Area 4: Germany (DE) | 8,90 € |
| Area 5: Belgium (BE), Chechia (CZ), Netherlands (NL), Austria (AT), Poland (PL) | 11,90 € (Posti or GLS) |
| Area 6: Bulgaria (BG), Spain (ES) *, Luxembourg (LU), Hungary (HU), Croatia (HR), Portugal (PT), Slovenia (SI), Slovakia (SK) | 13,90 € (Posti or GLS) |
| Area 7: Ireland (IE), Greece (EL), Italy (IT), Malta (MT), France (FR), | 14,90 € (GLS) |
*Canary Islands: 14,90 € + additional fee will be invoiced based on package size and weight (approx. 7-11 €)
Our international shipments always include tracking!
Q: Are the prices on the product pages final? Will I have to pay additional taxes, handling fee etc?
A: The customer is always available for any possible import fees, taxes or restrictions - that said if your order is being shipped within the European Union, now of the time you won't have to worry about import taxes or other fees thanks to the EEA agreement . The price you see on the Checkout page is our total price including handling & taxes. Actual shipping rates vary by country. If you live in one of the countries of “Area 6” or the Canary Islands, an additional fee may be invoiced (due to international shipping agreements between nations, or lack of them) based on package size and weight after you have made your order .
Can't find what you're looking for? - Special orders
When ordering from abroad, there are sometimes doubts, such as whether the supplier is reliable? Is the ordered product sure to be genuine and licensed? Damage may occur during transport and it may be difficult to make a complaint abroad. Goods ordered from outside the EU must be cleared through customs with taxes.
It is also possible that through us you will find collectibles that are otherwise difficult - if not impossible - to find in Finland. Take advantage of our experience and contacts according to your needs!
- Contact us using the order form
- We will check the price level and availability (depending on the product, this step will take 1-5 days, we will send a response once we have received sufficient information from our partners). If the inquiry identifies more than one product at a time, this will delay our response as our partners will need to make multiple checks.
- The customer is considering purchasing, weighing options if available (new or used, equivalent from a different manufacturer…)
- After the procurement decision, we will notify our procurement team in Japan, the product will be procured and delivered in our next shipment to Finland and further to the customer.
Q: Will the order be paid for immediately?
A: There is no need to pay for individual orders in advance. After approval & successful acquisition, we will only send the customer a link and password to the secure product page of the online store when the order is actually in our warehouse here in Finland and ready for delivery. If you wish, the order can also be paid for before the delivery if the customer needs it, we can create a link & secure product page earlier if requested. In the case of used / opened individual orders, we always make sure that everything is exactly as it should be before we send the link for payment.
Q: I’m interested in the X series, what would all be available through you?
A: For understandable reasons, in principle, we only accept assignments that seek out specific, individualized products. Of the popular characters, there are usually dozens of figures from different manufacturers, not to mention other accessories (keychains, pins, wall scrolls, etc.) over the years and their availability & prices when opened / used vary by individual and store - real time exhaustive or even partial delivery is available.
Q: What I was looking for right now was not available, Can I leave it to search if it becomes available later?
A: Yes, if what we are looking for is not immediately available (for example, it has been previously published and is not in good enough condition at a reasonable price) you can give us a continuous assignment specifying the desired condition, price, etc. the order expires - this way we can act as soon as the product we are looking for can be found, get it and reserve a place for it for the next shipment!
Q: What kind of delivery times do special orders usually have?
A: Delivery times are between 2-10 weeks. For cost reasons, we generally avoid placing individual orders for individual products, but instead aggregate orders into monthly deliveries. At present, the use of airfreight is unfortunately limited, which causes considerable delays in deliveries.
Showroom - pick-up point - pop up shop
Q: Can the showroom be purchased on site?
A: Yes, all the products on display, with the exception of a few demos, are on sale - the space also serves as a pop-up store!
Q: Is Finanime's entire warehouse on display?
A: Our entire stock is not on display in the showroom, so if you have one or more specific figures / products that you would definitely like to see live, please let us know in advance so that we can make sure and pick them up if necessary.
Q: Is the product reserved for me if I ask for it?
A: Is not. As a rule, all products in the showroom are also on sale in our online store.
Q: How does a showroom appointment work?
A: The visit is booked from the appointment calendar. Please also read booking instructions.
Read all about the Showroom here